You’re covered when you travel outside the U.S.

Providence Statewide PPO plan covers medically necessary services at the in-network benefit level when you and/or your covered dependents are outside of the country.

Here's how you can prepare for travel:

• Fill your maintenance medications. Allow at least 21 days to fill these prescriptions through a mail-order pharmacy or fill up to a 90-day supply at a preferred retail pharmacy.
• If you’re going to be out of the country for more than 90 days, please contact a Member Advocate at 855-284-1368 for extended request assistance.
• Keep prescriptions in their original containers with their original label.
• Take a copy of your prescription in case medications are lost or stolen.

When filling a prescription outside the U.S., you will need to pay the pharmacy directly and submit a claim request to Providence Health Plan Powered by Collective Health for reimbursement. You can submit a claim through your My Collective® online portal or mobile app. To do this, log in to your My Collective account. At the top of the page, go to "Activity" then click "Submit a claim."

If you are taking a maintenance drug, you may be able to avoid this process by arranging to have your medication(s) filled through a mail-order service or requesting an extended supply via Providence Health Plan Powered by Collective Health. If you are on sabbatical or extended training that takes you outside the country for more than 90 days, contact a Member Advocate at 855-284-1368 to request extended supplies.

We recommend educating yourself about the airlines’ travel guideline associated with durable medical equipment.

Have the following numbers on hand when you travel:

• Member Advocate: 855-284-1368
• Galileo: 855-462-7943

You will need your member ID card, which can be found within your My Collective® account.

If it’s an emergency, meaning you have a life-threatening injury or illness, or a condition that would your health in danger, call the country’s emergency number. For example, in the U.S. the emergency number is 911. In most European countries, the emergency number is 112. We recommend you educate yourself about foreign countries’ emergency numbers before traveling.

Log in to your My Collective® account and use the Get Care provider search to find the nearest urgent care.

You can also contact a Member Advocate for help finding care services. Call 855-284-1368, Monday - Friday, 4 a.m. to 6 p.m., and Saturday, from 7 a.m. to 11 a.m. (Pacific Time).

How claims are paid depends on the provider. Some international providers submit a claim for health care services to Providence Health Plan Powered by Collective Health on your behalf. In some cases, however, you may be required to pay for services when you receive care.

To be reimbursed for health care services, you will need to submit a claim through your My Collective® online portal or mobile app. To do this, log in to your My Collective account. At the top of the page, go to "Activity" then click "Submit a claim."

Use the following steps:

• We recommend you contact a Member Advocate at 855-284-1368 about international health care services before you travel. This will make it easier to help you with any claims you may need to make while you’re out of the country.
• If you receive care, request an itemized bill for the services you receive. If the bill is in a foreign language, please request that it be translated into English. Please see "What should I include on the itemized bill?" below to make sure you have all required claim information.
• You can submit a claim through your My Collective® online portal or mobile app. To do this, log in to your My Collective account. At the top of the page, go to "Activity" then click "Submit a claim."

Please note: You need to pay the provider before we can accept your claim.

To submit a claim, your itemized bill must include:

• Patient name and date of birth
• Date(s) of service
• Diagnosis and (ICD-10) code
• Description of each service (procedure or CPT code) and charges
• Provider's name and address

Member Advocates are available to help you understand your plan benefits and answer your questions. Call 855-284-1368 to learn more about benefits when you and/or your covered dependents travel outside the U.S.