Provider News and Updates

May 8, 2026

Providence Health Plan – Behavioral Health Network Transition

Effective July 1, 2026, Carelon Behavioral Health will no longer provide Providence Health Plan members access to behavioral health services. Ongoing access to these services following this change will transition directly to us, Providence Health Plan, and our network partners.

What you need to know:

• Effective July 1, 2026: Providers contracted directly with Providence Health Plan or participating in Cigna’s PPO Network, First Choice Health Network or First Choice will remain in‑network, and covered services may continue without interruption.
• Members whose providers are now out‑of‑network will receive a letter with transition‑of‑care support.
• Members will receive new ID cards by July 1, reflecting updated claims submission addresses based on their plan and network.
• This change will also be communicated directly to patients with their new ID cards.

For questions about continuing care, network participation, or billing during this transition, contact us at 800‑878‑4445, Monday through Friday, 8 a.m. to 5 p.m. (Pacific Time). 

May 1, 2026

NEW! Provider Newsletter 

We’re pleased to share this new Providence Health Plan provider newsletter. Designed to keep you informed and up-to-date, each issue will include information to ease your way –timely policy updates, quality and clinical education resources and training, and member benefit highlights – all in a skimmable, easy-to-digest format. Be on the lookout for our next issue, releasing in June.

October 16, 2024

Providence Health Plan Provider Portal Update

Effective 12/31/24 Providence Health Plan will be changing the way you access our provider portal, ProvLink, from OneHealthPort to Availity Essentials Single Sign-On (SSO).

Providence Health Plan will transition to the Availity Essentials SSO effective 12/31/24. You will need to have an Availity Essentials account to continue to access ProvLink after this date. If you do not have an Availity account, you can begin the sign-up process here. Your experience in ProvLink - including the site's functions and features - will go unchanged through 2025, as we prepare a full transition to Availity Essentials.

Are you brand new to Availity Essentials?

The first step to getting started with Availity Essentials is to designate an Availity Essentials Administrator for your organization. Your Administrator is the person responsible for registering your organization in Availity Essentials and managing user accounts. This person should have legal authority to sign agreements on behalf of your organization. Register and Get Started with Availity Essentials. 

March 1, 2023

Two Benefit Managers Are Changing Their Name

Effective March 1, 2023, American Imaging Management/AIM Specialty Health and Beacon Health Options changed their names to Carelon. AIM transitioned to Carelon Medical Benefits Management, and Beacon Health Options transitioned to Carelon Behavioral Health. 

What’s not changing?

• There will be no changes to current processes
• The behavioral health claims address on your ID card has not changed
  
  
  • PO Box 1850, Hicksville, NY 11802-1850
• You will not receive a new ID card at this time
• Any claims sent to Beacon Health Options will still be valid

What’s changing?

• This transition is a name and branding change only
• When sending any behavioral health claims by mail, you will now address them to Carelon Behavioral Health (instead of Beacon Health Options)
• Wherever you used to see AIM or Beacon referenced, you will now see Carelon

If you have questions about this change, call us at 800-878-4445.